Posts Tagged ‘employee engagement’

How Do you Keep Your (Young) Top Talent?

Tuesday, March 12th, 2013

Randy Emelo

A recent study published in The Harvard Business Review estimates that the average young, talented worker only stays at the same job for 28 months before moving on to another company. The same report stated that nearly three-quarters of a company’s young high-achieving employees are actively looking for other opportunities outside of their company, and are interviewing with another company at least once a year. On top of this, 95% admitted to regularly looking for other potential employers and employment opportunities.

Why are so many high-quality young employees constantly looking for other opportunities? Why aren’t they staying with companies longer? Why is future leadership leaving in droves?

“They weren’t getting the personal attention, the mentoring, the coaching, the training they wanted,” said Beth N. Carver, a consultant who has spent the last 12 years studying exit interviews, in an article from BusinessInsider. It all comes down to learning or the lack thereof. Beth Carver continues in the article to explain that two of the biggest reasons young professionals say they decide to leave their current organization are a lack of available mentoring and training opportunities. Consequently, these talented young people aren’t learning enough in their jobs, so they look elsewhere for opportunities that will push them and help them expand their personal skill set.

"Two of the biggest reasons young professionals say they decide to leave their current organization are a lack of available mentoring and training opportunities."

By examining why this trend occurs, it’s clear that most companies are failing to recognize and leverage this young generations’ strength— their desire and expectation for continual learning opportunities in the workplace. What this study’s statistics should indicate is that to hire and retain these young employees, you need to create an interconnected and learning-friendly environment that fosters professional growth. Enter Trend Five in Sodexo’s 2013 Workplace Trends Report, 21st Century Mentoring, which explores the various styles of modern mentoring.

River can help you to create an environment that encourages the sharing of intellectual capital on an enterprise-wide level, thereby allowing young employees to connect, challenge and learn from one another.

Our program puts the opportunity for learning into the hands of the individual, allowing them to drive their own learning activities. This empowers and allows employees to learn about or advise on competencies of their choosing, while still benefiting the organization since the competencies all come from a list that is pre-approved by the organization.

Using River to create a learning-centered workplace can feed the hunger of young employees for more mentoring and learning opportunities, and can ultimately help cut down on this demographics’ turnover as a result. These people want a vehicle for open knowledge sharing and learning where they can make real connections with people in the company and can have a deep impact on their jobs and careers. If you asked around, I’m willing to bet that all of your employees would want such an open learning environment, not just your young talent. Imagine the impact this could have on your whole employee population. Now the only question to ask is: What are you waiting for?

Randy Emelo is President/CEO at Triple Creek Associates, an enterprise knowledge sharing software company.

A New Era of Employee Recognition

Wednesday, February 27th, 2013

Jenn Tekin

Organizations with high employee engagement are experiencing a 22% improvement in customer loyalty and a 21% reduction in turnover, per Aberdeen Group research.

Organizations are finding that investing in a formal employee recognition program can lead to an increase in profitability, retention and customer loyalty as compared to having disjointed programs lacking metrics and reporting, as mentioned in a recent Incentive Magazine article.

A new era of recognition in which organizations see the quantifiable value of an engaged workforce has emerged.

In fact, the 2013 edition of Workplace Trends report lists “Recognition” as a top human resource trend.

Within the report, it cites several top goals of company employee motivation programs. They include:

Goal Oriented Employee Recognition

  • Creating a positive work environment
  • Motivating high performance
  • Creating a culture of recognition

Even organizations that realize a comprehensive recognition strategy creates significant value, from increased engagement to better tracking and reporting of spending and taxes, still face hurdles. For many organizations the informal process used to execute motivation is hurting their organization more than helping.

Research shows that a formal delivery mechanism for employee recognition program administration is critical to a program’s success. Employee recognition software is increasing being utilized to connect employees by global corporations, small business, health care facilities and manufacturing locations. This type of human resource software is flexible enough to be deployed for office staff, remote workers or front line employees who do not work at a desk.

By weaving technology and motivation together, the door has been opened to new era of engagement that is top down, bottom up and peer to peer and is tied to company values, not short term financial incentives. This is how top organizations are building a culture of motivation and loyalty that is dynamic and lasting. With scalable software, top organizations are able to measure engagement, tweak to perfection, and effectively maximize motivation at every turn.

Companies with strong human resource relations are seeing significant benefit in offering monetary and non-monetary rewards that pique individual employee interests – from digital e-cards, handwritten note cards, reward cards, reward merchandise and even employee volunteerism. With each recognition event, the company values are being demonstrated, setting a standard for a company culture that will improve performance.

Companies with strong human resource relations are also enlisting external experts in employee motivation to evaluate and develop a winning culture of employee engagement. Here, human resource professionals can leverage the experience of leading solution partners to obtain the most return from their investment.

By addressing recognition and reward in a continuous cycle of discover, design, communicate, manage and deliver, organizations with the best human resource relations are achieving improved performance, transparency with reduced costs and complexity.

As a global leader in Quality of Life services since 1966, Sodexo believes a formal, comprehensive recognition and reward strategy creates a higher quality workforce that improves the performance of organizations. We currently provide employee motivation programs to 27 million users in 34 countries.

To learn more: read our case studies or contact Sodexo for an evaluation of your needs. For more motivation tips, follow us on Twitter @WorkMotivation.

Jennifer Tekin is a senior marketing manager for Sodexo Motivation Solutions.

Black History Month: The Unsung Heroes

Tuesday, February 26th, 2013

Shequita Barnes

Every year we choose this special time to celebrate the stories…the legendary accounts of men and women who make Black History a reality.  The barrier-breaking strides and momentous occasions are indelible marks that will forever be engrained in our country’s history.  But, as we raise the notable names, let us not forget the list of countless others who made a difference.  The unsung heroes who by acts big and small, and often courageous, have made the world a better place to live for us all.  Every marked step is a cumulative reflection of all the contributions that came before it.

Many of the voices that spoke out for freedom, justice and equality may not have been loud enough to be broadcast in a public medium, but they are worthy all the same.  Not all of our storytellers are authors or documented historians.  But, their recounted tales are just as valuable.  We are represented by generations of culinary masters who pour their hearts and souls into sharing the flavors of our culture with those they love.  Some may be world renowned chefs, but for those who aren’t, their food and the comfort it brings is just as appreciated.  Not every little girl who creates a fantasy world of dress up in her mom’s closet will get a chance to work the runway like Tyra.  But, her awkwardly high-heeled steps could be the foundation for another industry breakthrough, and her own pathway to success.

February is Black History Month

So, take the challenge in celebrating Black History.  Peel back the layers of pages in the history books to uncover the lesser known stories.  Look beyond the history books to talk to our life teachers who hold the stories passed down for generations.  Be prepared to consider the journey, not just the point of arrival.

So when you think about Ben Carson, also think about Daniel Hale Williams, and the men and women in the medical community who work to save lives every day.  They too are Black History.  When you think about philosopher and professor Cornel West, think about the teachers who inspired him along the way, and the ones who plant seeds in the minds of our children so they can live out their dreams of becoming the great philosophers of tomorrow.  They too are Black History.  Honor Halle Berry for being the first African American woman to win an Academy Award in a lead role.  But also honor those who work behind the scenes to support bringing the creative process to life.  They too are Black History.

When you look at life through the lens of Gordon Parks, be thankful that he shared his viewpoint with us, but how thankful we are also for the foot soldiers that captured images during the civil rights movement, creating a visual catalog that is an important part of our story.  They too are Black History.  Celebrate Barack Obama for being the first African American president of these United States.  But also celebrate the community organizers and attorneys who support righteous causes and work tirelessly on behalf of others who need fair representation.  They too are Black History.

I’m working my way into the history books.  What about you?  What will be the title of your chapter?  If you don’t know it, figure it out today.  After all, you too are Black History.

Shequita Barnes is the director of marketing for Sodexo Health Care and is the AALF National Communications Co-Chair.

No Jerks Allowed! The Case Against Workplace Bullying

Wednesday, February 20th, 2013

Rachel Permuth, Ph.D.

For my entire career I have been working in a role that involves keeping people healthy – and most of those jobs have been in corporate wellness, either as a researcher or an actual director of employee health.

The mental and emotional health of employees is just as critical to me as their physical health. So believe me, when I hear of those being the target of a workplace bully, no one is more concerned than I am. Many people suffer anxiety, weight gain and disruption to the family at home.

According to the The Workplace Bullying Institute, most targets of this behavior possess some sort of “threat” to the bully.  Targets are generally more liked, are more socially adept, and have higher emotional intelligence than their intimidator.

Targeted individuals also may have more technical prowess, and be more ethical and honest.  However, the bullied tend to be non-confrontational as well.  This characteristic may harm the target greatly because the stress from the situation becomes internalized, creating mental and physical problems.

Workplace bullying is much more widespread than many people thought

Fortunately, I am now at a good company that will not tolerate this behavior.  Sodexo has some best practices I think could help other companies to mitigate bullying behavior in the workplace.  For instance, Sodexo is well known for its Diversity and Inclusion efforts and in fact, these efforts are a cornerstone of how the company does business.

The company’s efforts are centered on educating employees about the core value of inclusion and the conscious and unconscious behaviors that can lead to an unhealthy environment.  Courses relating to identifying and preventing micro inequities, providing constructive feedback, and leveraging diversity of thought and inclusion of people are embedded in the curriculum of the Get Live! management onboarding program.

Sodexo’s Employee Network Groups also help educate employees about issues of culture, race, sexual orientation, disabilities and a multi-generational workplace and help foster a culture of inclusion to prevent some of the bullying fueled by particular biases.

When we were writing this year’s Sodexo Workplace Trends Report, psychological health in the workplace emerged as a top driver of employee engagement, we learned that bullying can happen to anyone.

To those who have been bullied, there is definitely hope for you.  I would urge you to check out the Workplace Bullying Institute’s website or the Civility Partners website..

I suggest that other companies look to broaden their definitions of inclusion as a mainstay of employee engagement, and have more inclusive and open workplaces that tackle this problem.  Don’t forget, evidence of bullying in the workplace is not just anecdotal.  Look at turnover in your department, pay special attention to absenteeism rates, and lower productivity and morale.  These are quantifiable outcomes that could be signs of someone causing trouble.

Educate yourself: Download a copy of our 2013 Sodexo Workplace Trends Report and join the conversation at our Workplace Experience Group on LinkedIn.

Rachel Permuth, PhD, is the principal researcher and behavioral scientist for Sodexo’s “Innovations 2 Solutions” team.

How Gen Y Challenges HR to Rethink Retention

Wednesday, January 2nd, 2013

Jenn Tekin

This year 3.4 million graduates from Generation Y will enter the workforce.  How employers will attract and retain this cohort is becoming one of the most pressing issues in management today.  The millennial generation or Generation Y – born between 1980 and 2000 – are well-known for their radical views of ‘work-life’ balance and diverse workplace values. As this generation rapidly overshadows the traditional and baby boomer generations in the workplace, employers are trying to understand Gen Y priorities to stay competitive in the market and attract top talent.

Technologically savvy, more educated, and  greater ethnic diversity than any previous generation, Gen Yers are less interested in stock option plans and more interested in meaningful jobs, professional freedom, higher rewards and a better work-life balance.  With these objectives in mind Human Resource leaders will need to focus on corporate training opportunities, culture development and team collaboration.  

Common along Gen Yers is their desire to work with an employer that aligns with their values and cares about them as people.  Managers today can embrace this by reinforcing the company’s vision through job development, career nurturing and consistent real-time feedback on their performance.  

Employers are trying to understand Gen Y priorities to stay competitive in the market and attract top talent.

Developing a workplace culture where employees feel nurtured, listened to and appreciated influences more than just one generation of employees.  As described in Herzberg’s Motivation Theory, work groups are affected by the attitudes and mindsets of other members in the group.  A positive change, for example, can increase the morale, motivation, and attitude in the entire group and expand throughout an organization.

With an understanding of their values and support from professional industry leaders with the tools and solutions to help, Human Resource leaders are in a better position to create strong talent strategies and working environment for all of their employees to grow.

Sodexo Motivation Solutions is a worldwide leader in motivation. In the United States we offer effective incentive and recognition services to organizations intended to encourage and reward performance.

We focus on building a sustainable culture of recognition that will meet your specific objectives and provide the recognition and reward choices that your employees will most appreciate.

Learn more about Motivation Solutions’ comprehensive incentive and recognition programs.

Jennifer Tekin is a senior marketing manager for Sodexo Motivation Solutions.

Creative Memorable Gifts for Employees

Wednesday, December 12th, 2012

Jenn Tekin

Creating memorable recognition events to highlight the contributions of employees is a meaningful way to connect recognition and sincere appreciation within the organization. 

Leveraging both emotional and financial elements during the holiday season creates a more engaged workforce which research shows is more likely to increase staff loyalty, productivity and customer satisfaction. 

How a recognition strategy is implemented and practiced is an integral part of your organization’s culture.

Memorable gifts, such as reward cards can create the emotional bond an organization seeks.

Consider this message when thanking employees this holiday, The Incentive Research Foundation has stated that employees will not brag to friends and colleagues about receiving cash; however, gifts that include a memorable choice option or a charity component are exciting, and fun, and are more likely to be shared among friends, family and colleagues.

In addition, recognition when coupled with a tangible token of appreciation (handwritten note card, pin) will likely be displayed year-round as a reminder that their efforts are important contributions to the organization. 

Memorable gifts, such as a reward cards can create the emotional bond an organization seeks. Multi-retailer cards allow employees to choose their own experience with friends and family or treat themselves to something special. Additionally, organizations can choose a reward card that includes charity options where employees can donate to a cause that supports their passion and personal beliefs.

This holiday, organizations have realized the benefits of recognition and appreciation and their influence on corporate culture development. Companies are giving back to employees with memorable recognition and meaningful gifts that help increase employee engagement.

Jennifer Tekin is a senior marketing manager for Sodexo Motivation Solutions

Native American Heritage Month

Friday, November 9th, 2012

Karey Herriman

My mom was half Choctaw Indian. On her birth certificate she was labeled “Illegitimate Half Breed,” a pejorative classification given by the government to identify those of Native American Heritage.

The Choctaw are a proud and independent Nation.  They are descendants of the peoples of the Hopewell and Mississippian cultures, who lived throughout the eastern Mississippi River valley and its tributaries.

At the age of nine, my mom’s life took an unexpected turn when her mother passed away from tuberculosis and she was adopted by another family with strong ties to the Choctaw Nation.  My mom became one of twelve adopted and biological children in a large and loving traditional family. 

Being a free spirit, and with the love and guidance of a new family, the journey of embracing her heritage began. Along with learning all the aspects of her Choctaw culture, she inherited a strong sense of service to the community and a love of music. 

Focused on pursuing a singing career, my mom preformed the blues in clubs throughout Chicago, St. Louis and New Orleans. After struggling to make a living, she returned to California and landed a small part in a country western show.

"My brother and I were brought up with a strong sense of our heritage."

 It was there that she met my father, who was a stage coach driver. They were married 52 years. 

Although my dad was not Native American, he was just as passionate about passing on the Choctaw Indian heritage, as well as his own Amish heritage, as my mom was.

My brother and I were brought up with a strong sense of our heritage as well as the customs, culture and traditions of the Choctaw people. 

From my dad, we learned to hunt with a bow, respect the land, handle horses, play the flute and we attended powwows. 

From my mom, we learned how to jerk meat, weave and perform “woman’s work”.  My brother successfully avoided many of these lessons and at the time I thought it wasn’t fair but the torch was passed to me, I am grateful!

After my mom passed away, I realized the importance of sharing the unique ways of my ancestors. Now, I am fortunate to be teaching my niece about our heritage and culture so it is not lost forever.

Herriman says that thanks to her parents, she is able to take bits of her heritage and weave her own tapestry.

With the recent expansion of the Sodexo Employee Network Groups to include non-exempt administrative, technical and professional employees, I was able to join the Native American and Aboriginal Council (NAAC). 

Being a part of NAAC allows me to share the Choctaw culture as well as maintain a ‘sense of self’ within the organization.

Our Native American traditions are not documented in textbooks and cookbooks, but through storytelling and hands-on learning, so it is so important to share, carry on traditions and celebrate who we are.

Thanks to my parents, I am able to take bits of my heritage and weave my own tapestry, sharing with my family, friends, co-works and my community.

Karey Herriman has been with Sodexo seven years and is a Government Services Business Development Proposal Coordinator.

Do You Have A Culture Of Recognition?

Thursday, July 5th, 2012

Jenn Tekin

There is substantial impact on an organization’s culture when employees feel recognized and appreciated.   Leaders today are turning to the use of recognition assessment tools to ensure proper recognition program design to fully utilize the benefits that stem from a highly engaged and motivated workforce. Gallup confirms that companies with high levels of employee engagement enjoy a significant uplift of business performance indicators.

Taking the time to evaluate what motivates employees is a critical step towards increasing engagement levels throughout the workforce. By identifying the similarities and differences in employee attitudes, assessment tools communicate to organizational leaders what type of recognition will inspire their workplace.  When used effectively, leaders can extrapolate the data to create meaningful recognition programs that increase job satisfaction and productivity.

Recognition Assessment Design

Today, organizations are looking beyond the demographics of the work environment and are evaluating how employees feel about current recognition methods, their knowledge on how to use the programs and reward preferences.  This is also the time to ensuring the right recognition program message is resonating with employees.  For example, do employees know what it takes to achieve a program nomination? Do they know how programs tie to the overall mission and values of the company? 

Manager insights can also render a different outlook on the effectiveness of current recognition programs. Evaluating an organization’s recognition practices from the manager’s perspective can communicate to leaders and program managers if recognition programs are being utilized to their full capacity.  As the direct point of contact for employees, do they know how to recognize employees effectively? Are managers concerned when giving recognition that it is viewed by peers as consistent and fair? And does management have the proper tools to share new programs with their team? The results of a manager’s recognition assessment can attest to their program knowledge and provide a foundation for how future programs are developed, implemented and managed.  

Recognition Assessment Data

Take the time to evaluate what motivates employees.

Employee recognition assessments are highly measurable and provide an invaluable way to demonstrate the bottom-line impact of engagement in the workplace.  Establishing key metrics at the program onset provides a standard to benchmark against as results are tracked in the future.  Research from Bersin & Associates’ indicates that 71 percent of organizations measure employee engagement.  The data collected from recognition assessments acts as the conduit to solid program development and achieving an engaged workforce.

“The statistical analysis from recognition and reward assessment gives leaders an in-depth view of which programs are working and why, where there are inconsistencies and opportunities to refine,” comments Lisa Muniz, Sales Account Executive and Certified Incentive Professional at Sodexo Motivation Solutions. “Utilizing a qualified recognition partner to assess an organization’s recognition structure can maximize their program design and implementation efforts resulting in more successful campaigns.”  

Designing and executing effective recognition programs are best accomplished when leaders have a current pulse of the workplace culture.  Leveraging assessment tools is a skillful way to gauge the current ‘state of recognition’ in the organization.  With the valuable insights attained through recognition assessment, organizations can work toward truly developing a motivational culture that drives high employee engagement.

Jennifer Tekin is a Senior Marketing Manager for Sodexo Motivation Solutions.

Employee Recognition Begins with New Hires

Monday, April 30th, 2012

Jenn Tekin

A new hire’s experience on their first day can set the stage (and their mindset) for the rest of their employment. Going the extra mile to make a new employee feel welcome the organization is an important first step in building employee engagement and achieving a sustainable culture of recognition company-wide.  Well-designed and executed recognition programs are an excellent way to ensure not only a positive first-day experience, but also create a happy and successful work environment.

A WorldatWork Association Linked In poll confirms that organization’s today take the early adoption of employee recognition seriously.  The March 2012 poll reports that 95% of respondents agree that early recognition in the global workforce is very important starting with day 1.  The methodology is that recognition programs present a unique opportunity to communicate to the newest team members – and re-emphasize to all employees – that the organization is committed to helping them achieve success both personally and professionally.  Implementing a recognition program that includes new employee on-boarding is an excellent strategy for developing employee engagement

Employee recognition should begin on the first day of employment.

Organizations with high employee engagement experience 16% higher profitability and 18% higher productivity over companies with low engagement levels, according to Gallup. Similarly, a study from Towers Perrin reports that committed employees deliver 57% more effort than uncommitted employees. By supporting desired behaviors among employees – especially those new to the organization with praise and recognition, an organization will create a performance culture that impacts the workforce long into the future.

In conjunction with an organization’s onboarding practices, daily recognition tools such as notecards, eCards and company branded items are powerful and memorable motivators when welcoming new employees and assimilating them to the organization.  “Being recognized for positive contribution carries significant value in communicating appreciation and respect,” comments Jennifer Tekin of Sodexo Motivation Solutions. “And thus creates a foundation of trust and open-communication in which to build employee engagement.”

Incorporating recognition early in an employee’s tenure ensures they feel supported by leadership and their peers.  The connection sparked during an employee’s first days with the organization is a lasting memory that will motivate them in the years ahead and contribute to the organization’s overall culture of recognition.

Jennifer Tekin is a senior marketing manager for Sodexo Motivation Solutions.