Posts Tagged ‘workplace’

Workplace Integration 2.0 ~ What’s it really mean to me?

Thursday, March 28th, 2013

Debra Dailey

A recurring theme in Sodexo’s Workplace Trends 2013 Report is the need for Corporate Real Estate (CRE) and Facilities Management (FM) professionals to shift their entire approach.  The new method is  a mindset where “human centric” needs are given just as much attention as traditional asset and infrastructure considerations. In other words, it’s about shifting from a “Cost per Square Foot” to a “Quality of Life per Square Foot” approach.
In embracing this new perspective, it is imperative that CRE/FM professionals come to appreciate the importance of meeting a more holistic set of employee workstyle and lifestyle needs. It is even more important that these professionals understand how integration of workplace service solutions can more effectively meet employee needs in order to influence business outcomes and create higher value.

It's time to think of Facilities Management as "Quality of Life" per square foot.

The “Quality of Life per Square Foot” approach is designed to capture all of the key attributes of this real estate and FM “2.0” strategy. Quality of Life (QOL) references the general well-being of individuals and societies. In the context of the workplace, however, QOL includes not only physical and social well-being, but also career well-being. This third spoke of the QOL wheel encompasses engagement, morale, and overall satisfaction with one’s work and work environment.
Decades of research support a connection between the built environment and employee engagement, productivity, and well-being. The role of the FM/CRE professional is, then, to promote and help create a workplace that supports improvements in all of these outcomes in an evidence-based, measurable way.

Environmental solutions in the workplace can include wellness hubs, collaboration spaces, and improvements to lighting and air quality, just to name a few. For today’s FM/CRE professional, however, meeting the holistic needs of the workforce must go a step further in order to truly affect the employee experience and improve operational efficiencies.
An expanded definition of “workplace solutions” can include anything from IT systems, to workplace design, to human resources initiatives, to wellness, facilities, and more. But the reality is that inefficiencies almost always arise when different solutions are managed in silos. To prevent this, the FM/CRE industry must also support the integration of services solutions.. Inherently, increased productivity, innovation, and performance occurs when diverse systems in the workplace are “talking with each other” and when the needs of the “whole person” and not just the employee are met.
Even the concept of “integration” has evolved. No longer referring to merely the aggregation of services, integration in today’s business environment asks employers to view the needs of its workforce and workplace services solutions in a way that deliver both the optimal employee experience with the greatest operational value. Alignment with professionals from other disciplines will be key to fulfilling the vision for a new approach to employee experience and well-being.
For more information on the “Quality of Life Per Square Foot” approach to corporate real estate, download the full report here and join the conversation at our Quality of Life Per Square Foot group on LinkedIn.


Debra Dailey is vice president, Human Capital and Outcomes at Sodexo.

Working Moms Make History

Tuesday, March 26th, 2013

Carol Evans

During this Women’s History Month I am struck by just how much history is being made for working moms right now. In fact, it’s hard to remember when, in my lifetime, we have been the subjects of so much attention.

First there is Marissa Mayer, CEO of Yahoo. At first, working moms of all stripes were excited last summer when Yahoo! named Marissa Mayer CEO, even as her maternity leave loomed just a few months away. But soon she began concerning us–first with her two-week maternity leave and most recently with her ban on work-from-home policies across the company. Was she discounting all the progress made by corporate America and documented by the Working Mother 100 Best Companies over the past 27 years?  Doesn’t she realize that flexibility is an incredibly powerful benefit that can boost employee engagement and loyalty, while lowering absenteeism and ‘presenteeism’…not to mention being a boon to the bottom line?

On a brighter note, there’s Sheryl Sandberg, COO of Facebook. Last year I wrote a blog post about how Sandberg is living the working mother’s dream. She set a great example of how flex can work even at the highest levels of the corporate world when she announced that she would be leaving work at 5:30 pm each day so that she could have dinner with her family. And now, with her new book, Lean In, she tells women not to doubt their ability to combine work and family. She believes women who “lean in” and believe in themselves succeed professionally, and that they are in better position to ask for what they need and make changes that can benefit others.  It is especially telling that the book was reviewed by Anne Marie Slaughter, who made her own headlines by quitting a high-profile government job after only two years because she hadn’t taken steps to ensure work life balance in her own life, and she needed it back.

Now, a new study by the Pew Research Center shows that the number of moms who prefer to work full-time has risen to 32 percent from just 20 percent five years ago, according to a report released on March 14. Additionally, the study shows that moms and dads increasingly share not only the duties of earning money and taking care of kids, but also the emotional burdens associated with each. The new data showing that dads want to spend more time at home and moms are pursuing substantial careers illustrate the cultural shift we’ve all been living, and that the Working Mother Research Institute has been tracking.

What can we take away from all this? I believe that If both parents –those at all levels, not just the high-profile ones in the C-suite—had the option to work flexible hours we’d all feel more positive about our kids, our families, and ourselves, and more hopeful about our careers and companies. Working Mother supports companies like Sodexo that are openly committed to flex, making it a true business focus. Sodexo’s Flexibility Implementation Team continues to work to embed flex into the complete Sodexo culture. Sodexo understands that flex is not only the right thing to do; it’s also good for business. As more companies follow Sodexo’s lead, they will all fare the better for it, as will our families. And working moms will continue to make history.

Carol Evans is president of Working Mother Media. You can also find both her and her company on Twitter.

Women’s History Month. . .Where to begin?

Thursday, March 14th, 2013

Ann Oka

Suffrage, Friedan, Steinem, Thatcher?  Since I’m not a historian, I’ll pick much closer to home.

As I reflect on this topic, I recall an interview from very early in my career, almost 30 years ago.  I was being interviewed as one of the first women in manufacturing management for a multinational consumer products company. A chemical engineer managing a vegetable oil refinery was not my mother’s idea of a glamorous career choice, but in some respects, it was an opportunity to be a trailblazer.

What I recall telling the writer was that there was additional pressure on early women in these positions to do well, as we were setting out to break stereotypes. I recall inspecting tanks from the inside, wading through sludge up to my knees, and working with hazardous materials. There was no way that I would flinch from a tough job. It got to the point that my crew would delight in calling me out to face off with some of our toughest vendors, just to see the reaction. And yet, when I interviewed at another company, dressed in my requisite blue suit and white shirt, the engineering manager still had to let me know that the job would be in environments where I couldn’t wear “that!”  But still, in my early naivete, when I was asked the mandatory question about what I wanted my future to be, I said, “Someday, I want to be King!”

It was much later, during my MBA studies that I took a class on business ethics. The professor graphically depicted the impact that unequal gender representation can have on a company. If you believe as I do that talent and intelligence are evenly distributed without regard to gender or race, and you also believe that having our best and our brightest at every level is critical to a company’s success, then this example may also resonate for you.

Picture a pyramid, with four levels. At the bottom, men and women are equally represented as they enter the workplace. In the second level, middle management, depending on what study you look at, the distribution of men to women is something more like 60/40. Theoretically, there are women left in the bottom level who are the talent equivalent, (or better) than 20% of the second tier. As you progress up to the third level, or senior management, the ratio of men to women is something more like 75/25; and at the upper most levels, 90/10. Imagine the talented women who are stuck lower in the pyramid, and ask yourself whether it is the best and the brightest running the firm.  Compounding this waste, how many of those “stuck” end up disengaged, or leaving? As responsible business people, can we afford for this to happen?

My point is, while we’ve come a long way, we still have room to improve. In most professions, women don’t have quite the overt stereotypes to break, although I’m sure Hillary Clinton was tested in many ways in her last job.  I know that I no longer think that success is defined in male terms, (I no longer want to be King – Empress is quite fine).  Women are now an accepted and expected part of the workforce, and if we can solve the disparities in representation at all levels, we can fully capitalize on the potential of women in the workforce, and create our own history.

Ann Oka is senior vice president of Sodexo Supply Management.

Promoting a Culture of Ethical Conduct

Friday, January 25th, 2013

Peri Bridger

As I talk with employees throughout the company, I am most impressed by how each of us, as Sodexo employees, demonstrates our commitment to shared values.

This is evidenced by the way we treat each other with respect and how we provide services to our clients and customers at the highest standards.

I’m so proud to be a part of a company with such strong values and it makes me feel good that you feel the same way.

These values incorporate a spirit of teamwork and outstanding service aimed at improving the quality of daily life for our customers and clients in the communities we serve.

They exemplify the “Spirit of Sodexo” and promote a culture of ethical conduct—which means interacting with all individuals in an ethical way and fostering an inclusive work environment that encourages employees to shape their own future and grow with the company.

Ethical conduct is at the core of Sodexo’s business practices. Our commitment to acting in accordance with the highest ethical standards is one of the reasons Sodexo attracts and retains employees.

It’s part of our recruitment process; we actively seek candidates who share our values. Given the opportunity, I believe most people would prefer working at a company known for its ethical culture—where they know they will be treated honestly, fairly and with respect.  That company is Sodexo.

Thank you for your continued commitment to Sodexo’s values and I look forward to re-affirming those values as we kickoff this year’s Compliance Week.

Peri Bridger is the senior vice president and chief human resources officer for Sodexo. The purpose of Compliance Week is to focus on Sodexo’s commitment to maintaining the highest standards of ethics and compliance.


National Disability Employment Awareness Month

Friday, October 26th, 2012

Carol Glazer

Founded in 1982, the National Organization on Disability (NOD) is one of the oldest cross-disability organizations in the country and remains one of the few organizations committed to representing all Americans with disabilities, regardless of their particular condition or circumstances. NOD is celebrating 30 years of work, and it is due to the wonderful support from our friends, corporate partners and CEO Council members. Among them, Sodexo has consistently served as a remarkable and willing partner in our journey to increase employment opportunities for the 79% of working-age Americans with disabilities who are not employed.

With programs on the ground, NOD is demonstrating new employment practices and models of service delivery, evaluating results and sharing successful approaches for widespread replication. Our current employment programs are benefiting high school students with disabilities transitioning into the workforce, seriously injured service members returning from Iraq and Afghanistan, and employers seeking to become more disability friendly and diversify their workforce by recruiting and hiring people with disabilities To achieve our goals, we work in partnership with employers, schools, the military, service providers, researchers, and disability advocates.

IFRAME Embed for Youtube
As president of NOD, it has been encouraging to see the progress made so far. But, I also realize that we have a long way to go. There continues to be a “tyranny of low expectations” surrounding people with disabilities and employment. We have to change these low expectations in order to see an increased number of people with disabilities earning a paycheck. I ask that you read my editorial on the NOD website, during this National Disability Employment Month, to gather a broader sense of how our society’s unexamined assumptions contribute to the barriers facing those with disabilities.  

Each day, I am privileged to work with a dedicated staff and a talented and committed board of directors. In the course of our daily activities to push our mission forward, I hear success stories about businesses working with local disability agencies to provide work opportunities, about wounded veterans returning to productive civilian lives, and about young adults with disabilities accomplishing more than their peers in preceding generations could. I invite you to share your stories and successes regarding employment for people with disabilities in this forum.

Carol Glazer is president of the National Organization on Disability (NOD).

Redefining the Workplace Experience

Wednesday, May 2nd, 2012

Debra Dailey

How would you define an exemplary workplace experience?  What would convince you that it’s not just a good idea, but an essential element in creating the workplace – and workforce – of the future? 

More and more clients are asking us to assess, design and evaluate their workplace experience. These companies recognize that the workplace of the future needs to deliver organizational value on more levels.

This thinking is evident in our most recent piece of research, the 2012 Workplace Trends Report, and fuels how Sodexo is redefining the workplace experience through toLive. Whether evaluating the utilization and design of the built environment or creating a unified service architecture to maximize human capital, toLive provides a user-centric process that helps businesses capitalize on multiple trends and dynamics evolving in workplace.

The very definition of workplace is changing.

Through research and client engagement, our human capital experts have uncovered four key drivers that align with the workplace, work style and lifestyle needs of the organization and its people. Our collective insight shows organizations must create an experience that supports the employees’ ability toLive more Simply, Connected, Energized and Committed. These drivers not only taken into consideration what is trending now, but what will be trending in the future; and how these trends impact how people work, what motivates them to perform and what they expect to experience from their physical workplace environment.

Consider a few “what ifs…”

What if you could design a road map for your company to increase corporate agility by 25%? What if you can improve operational efficiencies by 20% or engage employees to be 59% more creativity in their critical thinking*?

Where do you begin to build your own exemplary workplace experience? Visit tolive.com to learn more and download Workplace Trends 2012, subscribe to our blog or take the first step in creating your company’s own Journey toLive by contacting us at info@tolive.com. You’ll begin to see how toLive can transform and redefine your workplace experience into one that’s exemplary. Check out toLive by Sodexo – it’s the future at work!

Debra Dailey is vice president, Human Capital and Outcomes at Sodexo.

Sources:

1 International Journal of Production Economics, 2009

2 Muir, 2005

3 Gallup, 2011