Sodexo Commentary

The Catalyst Award: A Sodexo Team Effort

By George Chavel & Dr. Rohini Anand
January 30th, 2012

Recently, Catalyst, the leading organization working to expand opportunities for women and business, announced that Sodexo is a recipient of its prestigious 2012 Catalyst Award.  The Catalyst Award honors innovative organizational initiatives that address the recruitment, development and advancement of women and minorities in the workplace.

Sodexo, one of only two companies honored this year, was recognized for our multi-pronged diversity and inclusion strategy that resulted in systemic culture change for the organization.  This win acknowledges the significant progress Sodexo has made and underscores our position as a benchmark organization for diversity and inclusion. 

It is only fitting that we dedicate this award to you, the 120,000 employees of Sodexo!  Your individual and collective commitment to diversity and inclusion has changed how and why we do business, making Sodexo a stronger, more agile company.  Whether it is your involvement in Employee Networks, Mentoring, Emerging Leaders, Champions of Diversity, Cross Market Diversity Council, diversity learning opportunities or diversity-related events, your participation has been the single most important factor in our success. Without your commitment and continuous support, this award and the progress it demonstrates, would not have been possible. 

As we celebrate this tremendous accomplishment over the next weeks and months, please know that we  appreciate all you do every day to support our commitment and advance our mission of creating a more diverse and inclusive organization.    

George & Rohini

George Chavel is president & CEO of Sodexo North America and Dr. Rohini Anand is the senior vice president and global chief diversity officer at Sodexo.

 

Does our Workplace Trends Report hold the answer to the future?

By Aster Angagaw
January 18th, 2012

Employers take note: Regardless of age, race, gender or generation, employees expect a much different workplace experience. An experience that is as much individual as one that embodies your corporate culture.   Are you ready with solutions that will keep your workforce engaged and highly effective?

Regardless of industry, there is a common thread that brings success to all organizations.  That common thread is people. I believe Sodexo understands this on many levels, not only as part of the service industry, but as a company that places high value on a culture of caring and inclusion.  For Sodexo and many other organizations, the challenge is how to attract, retain and harness the best talent in your industry.

With that in mind, our Sodexo researchers sought to understand what is critical for clients, end-users, and what the benchmarks are in the overall market when it comes to the workplace.  And more importantly,  how each of these factors shapes the outlook for 2012 and beyond.  The research team recently presented a unique collection of trends in the 2012 Workplace Trends Report that represent a fascinating collective scan of the trends important in the workplace today.  Whether people work physically or virtually, many of the bellwethers that emerged were not a surprise, but rather demonstrate topics which have reached critical mass.

Click here for access to the Sodexo 2012 Workplace Trends Report

The Workplace Trends Report outlines developments that influence both employees and employers.  Our experts predict these trends are the direct link to designing environments which enhance individual performance, foster collaboration, and contribute to the holistic well-being of employees.  We know that the creation of great space for your people to come together brings tangible outcomes and return-on-investment to your organization.  Successful organizations place significant value on practical incentives and benefits, but there is more according to our toLive team of workplace strategists.  Linking human capital solutions to practical business outcomes also shows employees they are an important part of mission-critical success.

Aster Angagaw is senior vice president of market development for Sodexo.

Being a Good Corporate Citizen Begins with Human Rights

By Dr. Rohini Anand, Ph.D
December 10th, 2011

Dr. Rohini Anand

I am proud that Sodexo is joining the celebration of Human Rights Day. Our commitment to diversity and inclusion, social responsibility, and human rights is essential to our mission to improve the quality of daily life for all the people we serve.

Sodexo, like any organization, is not perfect.  But we continue to review and improve our efforts and are committed to resolving issues as they arise.  We are celebrating a 10-year diversity journey that has transformed our corporate culture. We continue to make progress in the integration of diversity of thought and inclusion of people leading to a systemic culture change. View our 2011 Diversity and Inclusion Report here.

Sodexo is also committed to respecting and promoting the application of Human Rights in the workplace. We have been a signatory of the United Nations Global Compact since 2003 and have maintained “Advance Level” since its establishment in 2010. Sodexo is committed to respect the Universal Declaration of Human Rights and the ILO Declaration on Fundamental Principles and Rights at Work.

Business participants in the UN Global Compact commit to making the Global Compact’s ten principles part of their business strategies and their day-to-day operations.  Companies are required to issue an annual Communication on Progress (COP), a public disclosure to stakeholders (e.g., investors, consumers, civil society, governments, etc.) on progress made in implementing the ten principles of the UN Global Compact and in supporting broad UN development goals.  I encourage you to view the full 2011 UN Global Compact Communication on Progress report here.

Being a responsible corporate citizen is at the core of Sodexo’s business. We set the benchmark in areas such as sustainability, diversity and inclusion, wellness, and the fight against hunger. We are now taking our leadership to the next level with a sustainability plan that will affect 80 countries, 33,400 sites, and our 391,000 employees.

We call this “The Better Tomorrow Plan.”  Click here to learn more about the plan and Sodexo’s 14 commitments to social responsibility.

Dr. Rohini Anand is the senior vice president and global chief diversity officer at Sodexo.

Remembering an Executive, Philanthropist and Friend..

By George Chavel
October 30th, 2011

Bob Wood, my good friend and long-time Sodexo teammate, passed away this weekend.

In addition to being a man with a huge heart whose countless civic and philanthropic efforts touched many, Bob was the former chairman of Wood Dining Services and executive vice president of client development at Sodexo.  Bob lived a life of extraordinary service to employees, clients, and community, and we are all better for his example.

Bob’s career with Sodexo spanned five decades.  In 1959, he began working for Wood Dining Services, a company founded by his father.  He grew to hold various operational and managerial roles and helped to build the business from a small regional company into a noted North American player. In 1997, Bob succeeded his father as chairman of Wood Dining Services and was instrumental in the successful integration of Wood with Sodexo in 2001.  His numerous and significant contributions included the development of the Clients for Life® philosophy throughout the United States and Canada, as well as a dedicated commitment to the growth of many Sodexo employees.

Bob Wood

Bob’s service at Sodexo was equally matched by his service and dedication to his community.  I encourage you to read Bob’s obituary in his hometown newspaper, which describes wonderfully the breadth and depth of his community involvement.  Throughout Pennsylvania and beyond, Bob worked constantly to improve the quality of daily life for people he touched. 

Our thoughts and prayers are with Bob’s family and friends in this difficult time.  I hope that we all find some comfort in our memories of Bob and in the spirit of his example.

Those wishing to honor Bob’s memory are encouraged to make a donation in his name to: The Ilene and Bob Wood Fund at the Community Foundation; United Way of the Greater Lehigh Valley; Allentown Art Museum; Leukemia & Lymphoma Society; The Jewish Federation of the Lehigh Valley; or volunteer at the soup kitchen, shelter or other organization of your choice.

George Chavel is president & CEO of Sodexo North America.

The Smarter the Solution, the Smarter the (World) Workplace

By Gary Herald
October 24th, 2011

In the blink of an eye, technology changes; and just as it changes the gadgets we buy and the entertainment we enjoy, it also changes the way we do business. Keeping up with advances in technology, not to mention government regulations, is enough to keep any facility manager up at night. Add sustainable systems, aggressive energy-saving goals and performance, and it’s no wonder companies are making the choice to focus on their core competency and outsource their integrated facilities management (IFM) to people like us.

As the industry of outsourcing hard and soft facilities-related services continues to grow at lightning speed, solutions providers are challenged to increase skill, competency and use of technology to ultimately win the battle for value. It’s more important than ever to be forward-thinking about how we can run smarter, faster, more efficient facilities.  That’s why conversations like the ones happening next week at International Facilities Management Association’s (IFMA) World Workplace Expo in Phoenix are vital to the industry.

IFMA’s World Workplace addresses challenges our industry is facing and enables conversations that lead to solutions and captures best practices. I look forward to this year’s conversations as we tackle the important task of using smarter facilities management to run smarter facilities

So rest easy facilities managers, this is a win-win. As organizations rely more and more on us as service providers to provide non-core services, it challenges us to gain more competency and skill, as well as the trust of our client to bring expertise, results-oriented systems and knowledgeable teams to the table.

Join the conversation with us at Sodexo, or @SDX_Solutions on Twitter. Also, you can stop by and see us at the conference!

Gary Herald is senior vice president of Sodexo Facilities Management Solutions.

Big Ideas, Great Conversations

By Lisa Larsen Hill
October 10th, 2011

Lisa Larsen Hill speaking at this years IDEAS conference.

My role at Sodexo allows me the honor to talk to people with great ideas from all around the world on a regular basis. It’s a thrilling, inspiring and often motivating part of my job. Recently, I had the privilege of accepting an award for the development and rollout of Sodexo’s corporate dining concept be… as the best contract management company concept for 2011 from Food Management magazine. The awards ceremony was part of the magazine’s IDEAS conference, which they hold each year for operators in the foodservice business and is a place to foster and grow ideas to improve your business.

I was invited to be part of a panel discussion with other winners of the Best Concept award. Our discussion focused on the importance of nurturing an idea, bringing it to life and the need to stick with an idea and follow through with it. It was a fascinating conversation that has application far beyond foodservice and really got me thinking… Ideas don’t just solve problems and create solutions, but they ultimately spark rich conversation.

Ideas are the root of great discussion; I very much enjoyed talking with a fellow winner from Gunderson Lutheran Health System in Wisconsin and the great wellness work they do in the community via their 500 Club. Others I met along the way have new ideas that are germinating and will no doubt bloom into the next big thing – maybe we will see them on the stage next year.

It was truly an inspiring event with inspiring people and a great reminder to stay vigilant in cultivating your ideas, and most importantly, in a busy world, take the time to enjoy the conversations you get to have along the way.

Lisa Larsen Hill is a senior vice president of marketing and creative services for Sodexo’s corporate client segment.

The Long Road to Relief and Recovery

By Tom Post
September 19th, 2011

The emergency shelter set up at Binghamton University.

As most of us on the east coast saw first-hand, Hurricane Irene, then the remnants of Tropical Storm Lee, wreaked havoc in our towns and communities. Power outages, wind damage and flooding were commonplace up and down the eastern portion of the United States.

From Virginia to Vermont, Sodexo employees showed true Sodexo spirit in preparing for and managing the storms and their aftermath.

Our team in New York at Binghamton University worked valiantly 24/7 to provide those affected with three meals per day; not to mention special diets for the elderly and small children, people with religious dietary needs and food allergies, and soft food diets.

In upstate New York at SUNY New Paltz, our team persevered through extensive power outages to serve 13 residential halls, as well as a temporary Red Cross shelter about 5,000 meals a day.

In Southern Vermont, the damage was particularly bad – widespread power outages and massive floods hit large areas of the state. Roads and bridges in places like Wilmington, Dover, Northfield, Brattleboro, Bennington and Rutland were either washed out, destroyed or impassable.

At the World Learning in Brattleboro, Sodexo produced 600 meals that were distributed to area residents. Brattleboro was all but cut off to the outside world because of washed out bridges and roads. Even though the local grocery store shelves were empty, Sodexo was able to utilize its resources to feed those affected by the storm for seven days straight.

In hard hit Rutland, the onsite Sodexo team was able to create a make-shift food distribution center. Our team was able to recruit almost 60 volunteers to help with the production of 1,200 sandwiches.  These meals were packed into several Red Cross Emergency Response Vehicles, which then made dangerous treks to more than 25 communities without even the most basic of services. The Sodexo Rutland location continued this emergency response for 10 days.

Finally, on a personal note, at Norwich University, in Northfield, Sodexo had nine employees lose much of their belongings. In addition to providing them with food, the Sodexo Employee Disaster Relief Fund is currently assisting with rebuilding their lives.

A heartfelt thank you to everyone who is helping out with efforts for displaced members of their community and those affected by this extreme weather. The inspiring Sodexo teams in New York and Vermont, along with many others, are doing important and meaningful work, and no doubt there are more selfless acts of generosity to come – it’s the Spirit of Sodexo.

Tom Post is the President of Sodexo Education – Campus

Remembering Those Lost 10 Years Ago

By George Chavel
September 8th, 2011

Sunday, September 11th, marks the 10th anniversary of one of the most tragic days in U.S. history – an event that left a permanent mark on our national psyche.  We were overwhelmed with pain and grief as the events of that fateful day unfolded; we mourned the senselessness of so many lives lost.  Our collective sense of security and safety was shaken to the core; although wounded, our national pride and sense of humanity remained intact.

As our nation pauses to reflect on that day and honor the heroism of the first responders and the memories of the victims, let us especially remember two members of our Sodexo family, Benjamin “Keefe” Clark and Hugo Sanay, who lost their lives in the attacks of September 11, 2001. 

As we participate in observances, memorials, and programs of service commemorating the fallen, please remember our lasting tribute to our colleagues – the Sodexo Memorial Scholarship Program.

The Sodexo Memorial Scholarship Program was established to honor Benjamin’s and Hugo’s dedication to our industry.  The Benjamin “Keefe” Clark Memorial Culinary Scholarship is open to employees or their children enrolled in a culinary program or course at the college or graduate level.  The Hugo Sanay Memorial Food Service Scholarship is open to employees or their children enrolled in a food service, hospitality, or restaurant management program or course at the high school, vocational or college levels.  Scholarships awarded may be as much as $2,000. 

Thank you for taking time to observe this day in your own way.

George Chavel is president & CEO of Sodexo North America.

Experience = Results

By Aster Angagaw
July 8th, 2011

There is a buzz in the workplace community – we could hear it loud and clear World Facilities Management (FM) Day, a virtual event on Twitter hosted by International Facility Management Association (IFMA) last week. Workplace professionals around the globe are challenged with not only managing space, but results-based plans for maximizing space efficiencies and effectiveness for employers. This is a change that will benefit employees in the short term, employers in the long run, and will provide amazing opportunities for collaboration and strategic partnerships that deliver mission critical results and drive change in the workplace of the future.

Last week, Sodexo Facilities Management Solutions came out in full force on Twitter during World FM Day and we had some energizing conversations about advancing the workplace of the future globally. This virtual event was a chance for the widely varied industry of professionals to further dialogue about some very real transformations that are happening in today’s workspaces by highlighting challenges and solutions for large and small facilities alike, and for our recruiting team to get out there and talk to potential candidates.  Let’s be honest, a career in facilities management has never been so exciting.

Like I have said before, executives are noticing that a company can only be as good as the environment they provide their employees to engage, innovate, and thrive in. The key question is how to rationalize office space to create and accommodate flexible work arrangements, yet still keep employees energized and engaged? And then how do you, in that same physical space, use technology and digital solutions to drive efficiency and results?  The discussions that took place on Twitter last week and other events around the world were all about creating an experience as the future of the workplace and comprehensive human capital solutions that are advancing today’s workplace. 

The entire event was exciting for us, especially the Sodexo Facilities Management Solutions team, because ultimately these conversations bring more and more awareness to something we at Sodexo know to be true: facility managers really can really have an impact on bottom line results.  Congratulations IFMA on a successful event. We look forward to more conversations at World Workplace 2011 in Phoenix, or join more discussions now at the LinkedIn Group Workplace Experience.

Aster Angagaw is a senior vice president of market development at Sodexo.

Virtual event calls attention to the World of Facilities Management

By Gary Herald
June 23rd, 2011

As vast as the reach of the Internet today, so is the reach of the Facilities Management profession. No one knows this better than the International Facility Management Association (IFMA) and why Sodexo is participating in World FM Day, June 23, 2011, with events in six continents including a virtual event on Twitter (#worldfmday). 

A technology-driven event for a technology-driven profession, IFMA is engaging facilities management professionals around the world in conversations about our growing and changing profession on Twitter.  With services in 80 countries, Sodexo Facilities Management Solutions is looking forward to this conversation and I, for one, will be anxious to see the buzz about what people want in a workplace. 

We know that facilities management is a critical component to the efficiency of not only a business, but also its employees. As my colleague Aster Angagaw said in a previous post about the new workplace experience, “executives are noticing that a company can only be as good as the environment they provide their employees to engage, innovate, and thrive.” But, whether it’s a energy management solution, an infrastructure renewal project, or a facility redesign to optimize workspace, the conversations are taking place at all levels on how today’s facilities solutions are mission critical to an organization’s culture and ultimately their future.

Join the conversation with us @SDX_Solutions today on Twitter.

Gary Herald is senior vice president of Sodexo Facilities Management Solutions